The small print, in plain English
No guarantees
No one can guarantee what an AI tool will say, or where a site ranks in a search engine. We don’t promise rankings, mentions, citations, traffic, inquiries or revenue. Any example on this site is labeled “Illustrative example” and is not a client result.
Consumer law
Nothing in our terms limits your rights under the consumer law that applies to you. For Australian clients, that includes the Australian Consumer Law.
How we work
Terms for each engagement are agreed in writing before work starts, including the scope, the price and the turnaround. Nothing is published on your site without your sign-off.
Data sources
Our audits use our own crawl and checks, plus third-party search and AI-answer data. Anything we didn’t measure is marked “Not assessed”.
Why AI answers vary
AI tools are run by third parties and change often. The same question can get a different answer from one day to the next, and answers seen through an API can differ from what someone sees in the app. A single check that doesn’t find your business is not evidence that you’re never named.
Trademarks
ChatGPT, Gemini, Claude, Perplexity and Google AI Overviews are trademarks of their owners. We name them only to identify the tools we check. No partnership with, or endorsement by, any of them is implied.
Privacy
How we handle your details is set out in our privacy notice.
RANKX PTY LTD · ACN 703 284 173 · Sydney, Australia